A Collections Specialist is a professional who is responsible for resolving overdue bills and collecting payments from those who owe.

Job brief

We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will struck a balance between maintaining trustful relationships, and ensuring timely payments.

Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.

Collection Specialist responsibilities include:

• Monitoring accounts to identify overdue payments
• Finding and contacting debtors to arrange debt payoffs
• Keeping accurate records and reporting on collection activity

Billing Manager responsibilities include working with customers to reconcile billing issues, working with the accounting department to ensure all accounts are up to date, and helping with the training of new employees in the billing department. 

Responsibilities

• Oversee the preparation of statements and bills
• Maintain and/or ensure maintenance of client records related to invoicing and bill payment
• Review work of billing staff to ensure accuracy, resolving inconsistencies as needed
• Create and provide a prioritized list of clients to be invoiced to team members
• Locate, or assist in the location of, hard-to-reach clients
• Draft and distribute weekly reports of invoicing and billing metrics
• Advise staff on proper, legal parameters for collections practices
• Provide customer support to customers with disputes or inquiries concerning invoices or billing process

Requirements and skills

• Proven work experience as a Billing Manager or similar role
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite or related software
• Basic understanding of collection practices and laws
• Excellent interpersonal and supervisory skills
• Ability to act with discretion, tact, and professionalism in all situations
• Relevant training and/or certifications as a Billing Manager

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